Frequently Asked Questions (FAQ)

Swiftrive – Frequently Asked Questions (FAQ)

1. When will my order be shipped?

All orders are processed within 1–3 business days after payment confirmation. Once your order is shipped, you’ll receive a tracking number by email so you can follow the delivery in real time.

2. How long does delivery take?

Delivery times vary depending on your location and the shipping method:

USA: 5–12 business days on average.
International: 10–20 business days.
Please note: Some items may take longer due to customs clearance or local delivery delays.

3. How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number and a link to track it.
You can also track your order anytime on our Track Your Order page.

4. Do you ship worldwide?

Yes! We ship to most countries. If your location is not available during checkout, please contact our support team for assistance.

5. What if my order arrives damaged or defective?

Your satisfaction is our priority. If your product arrives damaged or not working properly, please contact us within 7 days of delivery with photos or videos of the issue. We’ll be happy to send a replacement or issue a refund according to our policy.

6. Can I cancel or change my order?

We process orders quickly to ensure fast shipping. If you need to cancel or make changes, please contact us within 12 hours of placing your order. After that, we cannot guarantee changes or cancellations.

7. Do you offer refunds?

Yes! Please refer to our Refund Policy for detailed information. If your order doesn’t arrive or you receive the wrong item, you’re eligible for a refund or replacement.

8. Are your products guaranteed?

Yes! We only offer new, original products carefully selected for quality and functionality. If you have any issue, our support team is ready to help.

9. How can I contact Swiftrive?

Email: support@swiftrive.com

Phone/WhatsApp: