Refound Policy

Refund Policy

At Swiftrive, our commitment is your complete satisfaction. If you purchased a product from our online store and need to request a refund, exchange, or return, please follow the guidelines below.

1. Dissatisfaction with the Product

Customers may request a return for dissatisfaction within 7 calendar days after receiving the product, as provided by local consumer protection laws.

2. Defective Product

If the product shows a manufacturing defect, you may request an exchange or refund within 30 calendar days after receiving the item.

⚠️ For defects such as a cracked screen, visible scratches, or missing parts, please contact us within 24 hours of receiving the package and include clear photos of the damaged product and packaging. After this period, the problem will be considered as resulting from improper use.

👉 The first step for any exchange or return is to contact our Customer Support, who will provide you with all the necessary instructions.

✅ Conditions for Returns due to Dissatisfaction

The product must show no signs of use.
If the product has any adjustable parts (e.g., watches with removable links), these must not have been altered.
The product must be returned in its original packaging, including the shipping box with the original shipping label intact.

Failure to comply with these conditions will void the right to a refund or exchange.

Once we receive your returned package, we will inspect it to confirm whether all conditions have been met. If approved, you can choose between:

An exchange for another product available in our store.
A refund of the product price.
Note: Shipping costs will not be refunded if the item received was correct and in perfect condition.

🛡️ Warranty

All Swiftrive products include a 30-day warranty from the date of receipt.

To claim the warranty, you must send us a video (up to 1 minute) clearly showing the defect. The video must include the product packaging with the original shipping label visible.

If you prefer to send photos instead of a video, the defect must be clearly visible and the packaging must also be shown in the photo.

Important: Swiftrive does not provide technical repairs and does not have authorized repair centers. Our team will work with you to find the best possible solution within our refund policy.

❌ Situations Not Covered by the Warranty

The warranty does not cover aesthetic damage that occurs after delivery, such as cracked or broken screens. It also does not cover:

Damage caused by liquids (e.g., submersion in water, spills).
Defects resulting from attempted repairs or modifications by the customer or third parties.
Improper use of accessories.
Damage caused by normal wear and tear (e.g., screen scratches, oxidation from sweat).
Acceptable reduction of battery lifespan.
Damage resulting from customer testing (e.g., impact tests, water resistance tests).

📬 Contact Us

If you need help with a refund, return, or exchange, please reach out to our Customer Support Team for assistance.